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Posted: Thursday, January 18, 2018 5:05 PM

Job Description:/h3:
Summary
The Shuttlewagon division of Nordco is the home of the worlds most dependable industrial railcar movers. We manufacture railcar movers in Kansas City, MO and sell them all over North America; including oil refineries, mining operations, grain processing facilities, ports and many other companies that receive and/or deliver product by rail.
We are looking for a qualified individual to fill the role of Trainer, Field Service. The primary function of this person is to plan and conduct onsite installations and training for customers. This includes class room and hands:on training for new sales, rentals and leases. It is important that the Trainer creates and revises training documentation as necessary. The Trainer must also collaborate with cross:functional teams to support warranty issues, and improvement ideas.
Traveling is a requirement for this position.
Responsibilities
:Plans and conducts onsite installations and training for customers
:Class room and hands:on training for new sales, rentals, leases, etc.
:Creates/Revises training documentation as necessary.
:Collaborates with cross:functional teams to support warranty issues, and improvement ideas.
Knowledge, Skills and Abilities
Education
:High School Diploma or equivalent
Experience
:2 years of
technical/mechanical field service experience
:1 year of customer service experience
:Lean Manufacturing Experience preferred
Technical Skills
:Proficiency in MS Office
:Understanding of hydraulic, electrical and pneumatic systems
:
Ability to read hydraulic, electrical, and pneumatic diagrams
:
Requires mechanical aptitude to physically repair machinery
Behavioral Attributes
:
Ability to develop strong customer relationships
:
Results driven
:
Must be detail oriented and have very good problem solving skills
:
Ability to perform multiple tasks at the same time
:
Ability to work effectively with minimal supervision
:
Ability to effectively communicate to field service team members as well as any other internal or external customers (including but not limited to engineering and manufacturing / assembly teams)
:
Ability to effectively present information and respond to questions from managers, customers, and field service support
:
Excellent interpersonal and communication skills and professional demeanor
:
Thoughtful and interested in solving for root cause
:
Ability to work as a team player
:
Takes immense pride in their work
Travel
:
This position will require regular travel to customer locations : 85
Working Conditions
While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to dust, oil, grease, fumes or airborne particles. Employee might be required to be outside in any weather conditions. The noise level in the work environment can be loud at times. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools or controls and talk or hear. The employee is frequently required to stand, climb, walk unassisted, sit and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. This position may require travel away from home primarily throughout the United States but also anywhere in the world where Nordco has sold equipment. Typical office and plant setting subject to interruptions, moderate noise and other normal environmental conditions. Works under routine deadlines and work volume requirements. Normal work hours may vary based on customer requirements.

Source: https://www.tiptopjob.com/jobs/77025009_job.asp?source=backpage


• Location: Kansas City

• Post ID: 38422522 kc
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